Training seminar for benchmarking and performance measurement indicators for the service

In the frame of dldp support to local units in Malësi e Madhe and Puka for establishing interLGU schemes in urban waste management, it was organized a training on creating a systematic basis for monitoring and assessing the level of service delivery.

In the training participated specialists of public services from municipalities of Puka, Koplik, FushëArrëz and communes of Qerret, Shkrel, Gruemirë. The main purpose of this training was the improvement of local structures to compare the quality of service provided (benchmarking), as an important management tool for an informed decision to LGUs.

Through practical examples, participants were introduced to the methodology of benchmarking that dldp has developed in the waste management sector, the steps for data collection, setting up the indicators system which will then be judged for situation of existing infrastructure, quality of service, financial stability and managerial aspects of service delivery.

Benchmarking methodology was presented by dldp in several national and international platforms. dldp aims that through wide piloting of the system to reach in identifying and developing the service standards.