Dldp achievements during 2017 in e-Governance and Communication

The dldp supported IOSSH has served as a unified system for collecting tariffs for administrative services provided by Municipalities of Shkodër, Lezhë, Vau Dejës, Mat and Klos.

IOSSH is actually functional in 23 out of 34 AU in these five Municipalities.

IOSSH in Municipalities of Mat and Klos was made functional in second half of 2017, providing respectively 74 and 73 digitalized administrative services.

The number of new identified and digitalized services has increased from 67 into 109 services, out of which 10 are services belonging to new decentralized functions.

More than 84% of citizens living in peripheral areas in 5 LGUs make use of dldp [IOSSH] investments.

Overall in 5 Municipalities, 37111 citizens have received administrative services through IOSSH in 2017.

Achievements during 2014 on E-governance and communication

Shkodra citizens overall perceive that the quality and quantity of information and access is improved due to establishment of OSSH in Shkodër municipality. The average fee collection in Shkodër municipality has increased by 32.3% compared to the same period in the previous year. Increase has kept the trend from 2012 to 2014, which shows a positive impact of dldp in services and citizen’s satisfaction.

Overall the OSSH proved to increase the local income from 34% (Shkodër Municipality as a big one) to 45% (in small and mid-size LGUs). The OSSH average service delivery time is 5-7 minutes for services which took days to be delivered in the past.

The pre-piloted model of OSSH in LGU’s of mid and small scale (3.500-20.000 inhabitants) have been concluded with a more advanced model applicable for big LGU’s like the one in municipality of Shkodër (120.000 inhabitants)

Currently, GoA decided to use the OSSH model for the new administrative units (LGUs which will be reduced due to territorial reform) through an integrated model which will be further developed by dldp based on the above good practices.

Achievements of dldp phase II

•  Starting from a one stop-shop model under dldp Phase 1 the provision of improved information services by LGUs has been recognized and under dldp phase two additional one-stop shops have been realized, resulting in a modernization and restructuring of public information services in 5 LGUs.

• The LGUs involved in the One Stop projects demonstrated the potential of these projects in increasing the LGU revenues through a more transparent relation between the taxpayers and their elected officials.